When and where is the ICUEE 2017 show?
October 3 - 5, 2017 at the Kentucky Exposition Center, 937 Phillips Lane, Louisville, Kentucky 40209
Tuesday, October 3 8:30 am – 5:00 pm EST
Wednesday, October 4 8:30 am – 5:00 pm EST
Thursday, October 5 8:30 am – 2:00 pm EST
Can I reserve a meeting room at the show?
ICUEE has allocated a limited number of meeting rooms at the Kentucky Exposition Center for meetings, offices, storage, hospitality or entertainment. If you intend to use the space for training or education, the content of your program must be reviewed and approved by Show Management. All rules and regulations for the utilization of meeting space shall be determined by Show Management. Requests for reserved space should be submitted via a meeting/function space reservation form.
Will there be shuttle bus service to the show?
Yes, shuttles run on established routes between selected official ICUEE hotels and the Kentucky Exposition Center during the following days and hours:
Tuesday, October 3 & Wednesday, October 4
7:00 a.m. - 10:00 a.m. & 3:30 p.m. - 6:00 p.m.
Thursday, October 5
7:00 a.m. - 10:00 a.m. & 1:00 p.m. - 4:00 p.m.
Service every 15 minutes
NO MID-DAY SERVICE
Boarding Location at Hotel
||Curbside on Broadway Entrance
|Comfort Inn & Suites Airport & Expo
||Curbside on Phillips Lane
|Courtyard Louisville Downtown
||Front of Hotel on 2nd St.
|Courtyard Louisville Airport
||Across street on Phillips Lane
|Crowne Plaza Louisville
||Curbside on Phillips Lane
|Embassy Suites Downtown
||Front of Hotel on 4th Street
|Four Points Sheraton
||Curbside on Crittenden Drive
|Galt House Hotel & Suites
||Suite Tower Bus Zone
|Hilton Garden Inn Clay Commons
||Walk to Embassy Suites on 4th Street
|Hilton Garden Inn Louisville Airport
||End of Driveway ‐ South Side of Hotel
|Holiday Inn Airport Fair & Expo
||Walk to Country Inn & Suites – Curbside on Crittendon Drive
|Holiday Inn Express Downtown
||Curbside on 8th St. in front of hotel
|Hyatt Regency Louisville
||Walk to Marriott Downtown on 2nd Street
|Louisville Marriott Downtown
||Curbside at 2nd Street Entrance
||Across from Entrance on 4th Street
Is there parking available at the Kentucky Exposition Center?
Yes, there are over 19,000 parking spaces at the Kentucky Exposition Center. Exhibitors will be directed to park in Lot J. A limited amount of parking passes are available to exhibitors and can be picked up at the Show Management Office in South Wing B101.
How do I rent a scooter/wheelchair?
Wheelchair and scooter rentals are available onsite in South Wing, Lobby A. Reservations can also be made by calling Gould’s Scooter Rental at (502) 491-2000 ext. 4232.
Is there a Mobile App available?
The mobile app will be available in September of 2017.
Do exhibitors receive any free badges?
Yes, exhibitors receive free badges based on their booth size. More information can be found on the Exhibitor Registration Page.
How much are exhibitor badges?
Through Aug 25
Aug 26 - Oct 2
Exhibitor Badges &
Where do I get my badge? How can I register guests to the show?
You can visit the attendee registration site to register any non-exhibit staff that want to attend.
Badges will not be mailed in advance. You can pick up your badge at the airport or onsite at registration area in the North Wing Lobby during onsite registration hours. If you registered in advance, present the barcode in your confirmation letter at the badge pick-up counters located at the airport or in North Wing Lobby. Your badge and tickets will automatically print.
Photo ID (driver’s license, passport or government issued photo ID) required. You are allowed to pick-up multiple badges within your group by providing their barcodes.
How do I get access to the exhibit hall for setup/teardown crew that will not be working my booth during the show?
Exhibitors can request complimentary work passes with 24 hour access to the show floor for company personnel to access the exhibit hall during official dates of installation and dismantling. Work pass buttons will be distributed onsite at the show to all registered Exhibitor Appointed Contractor’s (EAC’s) in the Show Management Office in South Wing B101. To learn more about EACs and how to register them, please read the Exhibitor Appointed Contractor form.
What if I misplace my badge?
To get a replacement badge you must pay the same fee originally paid when you registered.
Hotels & Travel
I’m not registered yet – can I make a hotel reservation?
Yes, you can make a reservation online through the Hotel Information page.
Where do I find a list of the show hotels, availability and rates?
To see what hotels, availability and rates you will need to login to your Exhibitor Dashboard.
How do I get a room block at a hotel for my group?
If you need 10 or more rooms, you can request a room block by contacting Experient at (800) 424-5249 or ICUEEfirstname.lastname@example.org.
What if I need to cancel my room(s) after I’ve booked them?
The cancellation deadlines vary by hotel. Your reservation confirmation will note the specific policy for your reservation.
Who can I contact with additional questions about hotel reservations?
Please direct all questions to Experient, ICUEE’s Official Housing Vendor, at 800-424-5249.
Are there alternate options once the hotels start filling up?
Please check the Exhibitor Hotel Page on the show website to see some alternate suggestions if you are having difficulty with room availability. Note that the optional properties are not official partners with ICUEE and the show has no control on rates or policies.
What helpful Exhibitor Webinar Sessions are available?
Are you wondering about show services, sponsorships or how to staff your booth? Go to the Exhibitor Education page to take advantage of a wealth of free information including upcoming webinars (live) and on-demand webinars (recorded). New webinars will continue to be added so check back often!
I am thinking about exhibiting at this year’s show, so what should I do first?
Look at the Exhibitor Prospectus to help determine if the ICUEE show is a fit for your company. If it is a fit, fill out the online request for exhibit space information and one of our exhibit sales specialists will contact you to discuss and send you a space application.
Who do I contact to order carpeting, furniture, electricity, lead retrieval or other services for my booth?
You can find all of the forms you need to order these materials, along with many other options, in the Exhibitor Service Manual.
How do access FERN’s Online Store?
New this year you will have a single sign-on for both your Exhibitor Dashboard and FERN’s Online Store. If you don’t remember your login or password, please contact Customer Service by email at email@example.com or by phone at (800) 867-6060 Monday - Friday, 8:00 am - 4:00 pm CST.
Where can I find information on shipping my materials and move-in?
- Outdoor Exhibit Space Warehouse Shipments accepted September 5-25, 2017
- Outdoor Exhibit Space Direct to Booth Shipments starting September 25, 2017
- Indoor Advance Warehouse Shipments accepted September 5-25, 2017
- Indoor Direct to Booth Shipments accepted September 26- October 2, 2017
See the Exhibitor Service Manual for detailed information.
What are the installation hours?
September 25 – October 2 8:00 a.m. – 6:00 p.m. Areas K & L
September 26 – October 2 8:00 a.m. – 6:00 p.m. Area N
September 30 – October 1 7:00 a.m. – 6:00 p.m. Indoor Halls
October 2 7:00 a.m. – 8:00 p.m. Indoor Halls
What are the dismantling hours?
October 5 2:00 p.m. – 9:00 p.m. All Areas
October 6 7:00 a.m. – 7:00 p.m. All Areas
Where can I unload my U-Haul Truck, box van, SUV, trailer, etc.?
Check in at the main marshalling yard located in parking lot H. A single trailer, adjustable height, loading dock will be available daily on a first come, first served basis in each outdoor exhibit area N, L & K. There is no charge to utilize the docks as long as assistance is not required. Should assistance, i.e. forklifts or personnel, be required, arrangements can be made with KEC in advance and onsite. ICUEE recommends that when possible, exhibitors should utilize self-loading and unloading trailers as they can be driven directly to the booth space for loading and unloading, thus avoiding a wait for dock access.
How can I update my company information and add product categories for the online directory?
You can update your Exhibitor Listing at any time by logging into your Exhibitor Dashboard. Every exhibitor receives a username and password from firstname.lastname@example.org with login information for your company. If you cannot locate the email, use the “Forgot ID or Password” option to resend your password, call Map Your Show at (888) 527-8823 or contact Exhibitor Customer Service at (800) 867-6060.
How do I register my Exhibitor Appointed Contractor (EAC)?
You will need to register your EAC with both Fern and Show Management. Follow the instructions in the Exhibitor Service Manual. Deadline for EACs to be registered is August 11, 2017.
Are there any free options to market my booth?
Yes, there are a number of ways to showcase your presence at the show:
What kind of sponsorships are available?
Please see the ICUEE Sponsorship Opportunities for up-to-date sponsorship availability information. Contact your Account Executive with questions or for further details.
Whom can I contact with questions about payments, invoices, resending password information or general questions regarding my space?
You can contact Customer Service by email at email@example.com or by phone at (800) 867-6060 Monday - Friday, 8:00 am - 4:00 pm CST.
What if I need to cancel my booth space?
Any notice of cancellation of exhibit space by an exhibitor must be made in writing to Exposition Management. This cancellation policy does not depend upon whether the exhibit space is re-sold or re-assigned.
- At no time will the deposit (50% of space cost) be refunded to an exhibitor canceling space.
- Any company that paid in full and cancels exhibit space before May 1, 2017 automatically loses the initial 50% deposit. The remaining balance paid to ICUEE will be refunded.
- Any company that cancels exhibit space on or after May 1, 2017 will not receive any refund due to the late date in which Exposition Management was informed of the cancellation.